Shipping & Delivery
We offer Standard Delivery which is facilitated through Royal Mail.
UK Standard delivery is £2.95 or free if you spend £25 or more (includes Mainland, Highlands, Isles, Northern Ireland, Channel Islands & BFPO)
Customers from the Republic of Ireland will have standard delivery charge of £7.95 and will not be eligible for free delivery.
Next Day Delivery options should be available from the end of October 2021.
Where our standard delivery service has been selected we aim to dispatch your goods from our HQ within 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 3-5 working days from the moment you place your order.
We’ve gone paperless at Smart Stationery! All of our online orders no longer include a printed dispatch note. However, you will receive an email to confirm your item has been dispatched.
Sometimes things go wrong. If you are not completely happy with your online purchase you can return it to us, within 30 days of receipt. Provided you comply with the terms below we will refund the price of the goods.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 30 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid, the basic delivery charge, and the cost of packaging and postage for returning the product to your original method of payment.
Other than in the case of faulty products, we will only accept the return of unopened/ unused products.
All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
Please note this is not a prepaid service. Send your parcel to:
Smart Stationery, c/o Gifted Study Club, Fides House, 10 Chertsey Road, Woking, GU21 5AB
When a postal carrier returns an undeliverable package to us, we issue a full refund (excluding delivery charges).
We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following 3 failed delivery attempts, it has not been collected from the local collection office and has subsequently been returned to sender.
We will refund these orders (excluding delivery charges) within 28 days of receiving them back to our warehouse and you will be notified with an email to confirm we have the return.
Not received your item?
Contact us at email@example.com and we will look into it on your behalf.